Returns & Refunds

You can request a return within 30 days of receiving your order. We want you to be happy with every purchase, so if an item did not work out, let us know.

To be eligible for a return, most items should be unused, in their original condition, and in their original packaging. For health, safety, and hygiene reasons, certain products — such as opened food, beverages, supplements, and personal care items — may not be returnable unless they arrived damaged or defective.

If your order arrives damaged, defective, or incorrect, contact us right away and we will take care of it.

To begin, email our support team at support@eazypoint.com with your order number and a short description of the issue. We will walk you through the next steps and send return instructions.

You can also ask Ask Eazy to help you get started.

Once we receive and inspect your return, we process your refund to your original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank or card issuer.

If your item arrived damaged, defective, or incorrect, we cover the cost of return shipping. For other returns, a prepaid return label is available and a reasonable return shipping fee may apply, which we will share with you before you send anything back.